Your CRM shows Sarah purchased $12,000 worth of software licenses on March 15th. What it doesn’t show: she spent 47 days researching alternatives, abandoned her cart twice, called support three times with pre-sale questions, and nearly chose your competitor before
The invisible customer interactions that are silently destroying your conversion funnel—and the systematic approach to find and fix them before they cost you millions in lost revenue. Rebecca Martinez thought she had customer journey optimization figured out. As VP of
The hidden customer journey blind spots that are silently bleeding startups dry—and the proven framework that turns acquisition costs into competitive advantages. Jake Martinez was confident he’d cracked the code. His fintech startup was burning through $40K monthly on customer
